Shipping & Returns
Your purchase is eligible for return or replacement only if it meets the following conditions:
If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
If the product you receive has a genuine quality or manufacturing defect or damage.
All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.
Preorders cannot be cancelled, orders with preorders will be shipped together as a whole order.
Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case.
Please note - We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency or the recipient refuses the package. We would be happy to reship the package if the customer bears the shipping fee.
If your purchase meets our return criteria as stated above, please email us at firstname.lastname@example.org within 48 hours of delivery with the following information:
- Order number
- Delivery address
- Unboxing Video
- Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at email@example.com
Unfortunately, we will not be able to consider any emails or images sent after 48 hrs of the delivery.
If there is a genuine defect in the product, we'd be happy to exchange your product with a replacement or a different product of the same value or initiate a credit note with your order amount within 7-10 working days after the product is picked up from the given address.
Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process a store credit of the paid amount within 7-10 business days.
If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before signing the POD(Proof of Delivery).